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Returns & Exchanges

Posted by 2LVe(ip:)

Date 2017-04-12 18:20:16

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Return and Exchange (After receipt)

 

1) Return due to defective items or wrong delivery

You can return the items.

Please contact 2LVe(twelve) CS center via email or board within 7 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)

2LVe(twelve) bears the international shipping costs for the return and replacement (if applicable).


Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

 

2) Return due to Change of mind

If you dont like the items (including size and color), you can return the items.

Please contact 2LVe(twelve) CS center via email or board within 7 days of receiving the items and return your shipment within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)


3) Exchanges


2LVe(twelve) accepts refund requests only and we do not accept exchange requests.

If you wish to exchange your order, please make a return and place a new order.




2LVe(twelve) bears the shipping costs only for defectives or wrongly shipped items. All other shipping costs will be the responsibility of the buyer.


If non-defective items are sent to 2LVe(twelve) along with defective items, the buyer will be responsible for all shipping costs.


If the customer refuses or failed to receive the parcel, the products will be returned to Korea and will not be shipped again. Actual shipping cost based on the weight of the parcel will be deducted from the refund.


* If the total price below US $100 after the item has been returned, the cost of first outbound shipping (US $10) will be deducted from your refund.(only for customer in HK)





Any goods of returns must be in the status of unworn, unaltered, and unwashed with all tags attached.


The followings are not eligible for any returns: 

* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already. (It applies to the defective items as well.)


* Customized or handmade items.


* Clearance Sale items are not eligible for return.


* Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.

* When returning the items, all the components including wrappings should be included.

 

3) Missing Items

If you received your parcel and find any item(s) missing, please contact 2LVe(twelve) CS center within 1 day of receipt.

Please keep all the compartments including wrappings. This way we can check if there has been any damages to the parcel or possible repackaging in the course of delivery.

 



*Return Address

 

* Address - (04326) 3rd Floor, 177 Duteopbawi-ro, Yongsan-gu, Seoul, Korea


* Phone: +82-2-1577-4620

Order cancellation or change (Before Shipment)

 

1) Order Cancellation

You can cancel ordered items or the entire order.

It can be proceeded only when your order is Pending. If not, it means your order has been packed and already sent out, so we cannot process the cancellation.

Please contact 2LVe(twelve) CS center via phone, email or board ASAP.

 

2) Order Exchange

You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)

It can be proceeded only when your order is Pending. If not, it means your order has been packed and already sent out, so we cannot process the change of order.

Please contact 2LVe(twelve) CS center via phone, email or board ASAP.

 

3) Change of Shipping Address

It can be proceeded only when your order is in 'Pending status. If not, it means your order has been packed and already sent out, so we cannot process the address modification.

Please contact 2LVe(twelve) CS center via phone, email or board ASAP.

 

4) When the ordered item is out of stock

2LVe(twelve) is trying to offer the best service by processing your order in a proper manner at the right time.

Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items cant be shipped.

In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.

 

- If you have checked Refund the sold-out item and dispatch the rest of my order, we will deliver the remaining items except the item out of stock without any further notice.

- If you have checked Inform me about the sold-out item then I will decide, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.

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